24x7 Emergency Fire Suppression Support

Inspection, Refilling & Maintenance

When a system discharges or fails, a commercial kitchen stops earning. Kites provides 24x7 emergency service support for commercial kitchen fire suppression systems in Saudi Arabia — post-discharge restoration, urgent faults and unplanned system failures.

What Emergency Service Support includes

Scope of work

24x7 Emergency Response
Post-Discharge System Restoration
Urgent Fault Diagnosis
Priority Support for AMC Clients
Replacement of Operated Components
Return-to-Service Verification

Kites technician responding to an emergency fire suppression system call-out

How we work

Our Emergency Service Support process

Call as soon as the kitchen is safe

Ring +966 592 066 358. Make the kitchen safe first — isolate gas and power and follow your own evacuation procedure before you call.
Describe what happened

Whether the system discharged, what was cooking, and whether gas and power shut down tells us what to bring.
Attend and assess

We assess the system, the detection line and the affected appliances before touching anything.
Restore

Operated components are replaced, cylinders recharged and the system reset.
Verify and return to service

Nothing is signed back as protected until it has been functionally verified.

Who this is for

We deliver emergency service support for commercial kitchens across Kingdom of Saudi Arabia — from single restaurant kitchens to hotel, hospital, airport and industrial catering facilities.

Not sure which appliances in your kitchen need protection? See Equipment We Protect for the cooking equipment, open-flame appliances, exhaust areas and auxiliary systems a suppression system has to cover.

Serving Dammam, Khobar, Dhahran, Jubail, Riyadh, Jeddah and commercial kitchens Kingdom-wide from our base in Ad Dammam.

Frequently asked questions

What should we do immediately after a discharge?

Make the kitchen safe and follow your own emergency procedure first. Do not restart cooking under the hood and do not attempt to reset the system yourself. Then call +966 592 066 358.

Is emergency support available outside business hours?

Yes. Emergency service support runs 24x7.

Do AMC clients get faster response?

Priority technical support and emergency service assistance are included in the AMC, so contract sites are handled under an existing agreement rather than a fresh arrangement.

Refilling & Recharge